Retail in The Age of The Customer

Amazon is not killing the store. Not being customer-centric is. Today customer habits are changing by the day, and very few brands are able to adapt. Customers expect a high degree of personal service during their own time and space. The problem is that many retail journeys begin and end with the product, not with customers. To thrive in the age of the customer, we need intelligent retail that is always adapting to an ever-changing customer.

After this session, you’ll be able to:

  • Map digital destinations to best position your business for what’s next
  • Optimize sustainable, customer-centric strategies in this new world • Learn how retailers can compete with Amazon as the landscape changes in the age of the customer